Office of the Development Commissioner
Cochin Special Economic Zone (CSEZ)
Government of India
Ministry of Commerce & Industry
Kakkanad, Cochin-37
|
| No.3/36/2005:Infra:CSEZ |
Dated, the 29 th November, 2005 |
The Development Commissioner, Cochin Special Economic Zone is the Licensee for power distribution to the consumers in the Cochin Special Economic Zone. |
Sub section (5) of Section 42 of the Electricity Act, 2003 (Central Act 36 of 2003) provides for establishment of a Forum for redressal of the grievances of the consumers in accordance with the guidelines as may be specified by the State Commission. CSEZ has to constitute a single member Consumer Grievance Redressal Forum in accordance with Para 3 (5), Chapter II of the KSERC regulations notified vide Order No.1/1/KERC-2005/III Dated, Thiruvananthapuram October 6, 2005 published in the Kerala Gazette No.2230, Vol.50 dated 14.10.2005. |
Accordingly, Shri T.V.Chandran, Assistant Development Commissioner , CSEZ is hereby appointed as the single member forum for consumer grievance redressal in CSEZ. |
Consumers may address complaints in writing in the format prescribed in the KSERC notification to the member for redressal. The forum may take up any kind of grievances/complaints as defined below: |
| (i) |
defect or deficiency in electricity service provided by the licensee; |
| (ii) |
unfair or restrictive trade practices of licensee in providing electricity services; |
| (iii) |
charging of a price in excess of the price fixed by the Commission for supply of electricity and allied services; |
| (iv) |
errors in billing; |
| (v) |
erroneous disconnection of supply; |
| (vi) |
electricity services which are unsafe or hazardous to public life in contravention of the
provisions of any law or rule in force; or |
| (vii) |
any other grievance connected with the supply of electricity by the licensee except those related to the following: |
| |
(1) |
unauthorized use of electricity as provided under Section 126 of the Act; |
| |
(2) |
offences and penalties as provided under Sections 135 to 139 of the Act and |
| |
(3) |
accident in the distribution, supply or use of electricity under Section 161 of the Act. |
sd/-
(C.J. Mathew)
Development Commissioner |
To
All Electricity Consumers in CSEZ.
Copy to: |
| 1. |
KSERC, 30, Parameswara Bhavan, Belhaven Gardens, Kawdiar,
Thiruvananthapuram-695 003 |
| 2. |
The Chief Engineer (Legal), Central Electricity Authority (Legal Division), Sewa Bhavan, R. K. Puram, New Delhi-110 066 (w.r.t. their letter No.CEA/9/55 (4)/2005-Legal dated 5.8.2005. |
| |
| FORM A -
APPLICATION FOR FILING COMPLAINT WITH THE CONSUMER GRIEVANCE REDRESSAL FORUM |
| |
| FORM B
-APPLICATION FOR FILING COMPLAINT WITH THE OMBUDSMAN |
